Plan-Do-Check-Act (PDCA) Cycle

Plan-Do-Check-Act
A Problem Solving Process

PLAN
Step 1:
Identify The Problem
· Select the problem to be analyzed
· Clearly define the problem and establish a precise problem statement
· Set a measurable goal for the problem solving effort
· Establish a process for coordinating with and gaining approval of leadership

Step 2:
Analyze The Problem
· Identify the processes that impact the problem and select one
· List the steps in the process as it currently exists
· Map the Process
· Validate the map of the process
· Identify potential cause of the problem
· Collect and analyze data related to the problem
· Verify or revise the original problem statement
· Identify root causes of the problem
· Collect additional data if needed to verify root causes

DO
Step 3:
DevelopSolutions
· Establish criteria for selecting a solution
· Generate potential solutions that will address the root causes of the problem
· Select a solution
· Gain approval and supporter the chosen solution
· Plan the solution

Step 4:
Implement a Solution
· Implement the chosen solution on a trial or pilot basis
· If the Problem Solving Process is being used in conjunction with the Continuous Improvement Process, return to Step 6 of the Continuous Improvement Process
· If the Problem Solving Process is being used as a standalone, continue to Step 5


CHECK
Step 5:
Evaluate The Results
· Gather data on the solution
· Analyze the data on the solution

Achieved the Desired Goal?
If YES, go to Step 6.
If NO, go back to Step 1.

ACT
Step 6:
Standardize The Solution (and Capitalize on New Opportunities)
· Identify systemic changes and training needs for full implementation
· Adopt the solution
· Plan ongoing monitoring of the solution
· Continue to look for incremental improvements to refine the solution
· Look for another improvement opportunity